After you buy
Fitted, checked and supported
IllustrativeWarranty periods are confirmed against each supplier’s warranty and stated on your quote and invoice. Your rights under the Consumer Protection Act are not affected.
1 · Fit
Personal Fit Session
A physiotherapist-led session (in person or by video) that measures the person and sets the chair, desk and screen. You receive a written Fit Summary.
2 · Check
30-day fit promise
Within 30 days of delivery we check the fit. If our measured fit is wrong, we re-set the product or swap it for one that fits. This is a product-fit promise - we never guarantee a clinical outcome.
3 · Care
Workstation passport
A QR label on fitted items links to the model, your settings, warranty and service history - kept separate from any clinical record.
Warranties (proposed)
Backed by the supplier, handled by us
| Vernier chairs | 10 years frame; 5 years mechanism, gas lift and arms |
|---|---|
| Datum, Meridian, Plinth chairs | 5 years frame; 3 years mechanism and gas lift |
| Azimuth 24-hour chairs | 5 years, including 24/7 use |
| Altitude sit-stand desks and frames | 5 years frame and motors |
| Eyeline monitor arms | 5 years |
| Fulcrum and Plumb stools | 2-3 years frame and gas lift |
| Focal loupes | 2 years optics (TTL); 1 year (flip-up) |
| Accessories (Axis, Arc, Baseline, Lumen, Decibel, Trace, Moment) | 6 months to 2 years, by product |
| Manufacturer brands (Dell, HP, Lenovo, Jabra, Swedish Posture) | The manufacturer’s own warranty, handled by us |
Normal wear, misuse and upholstery damage are excluded. Your rights under the Consumer Protection Act are not affected.
Organisations
Care plans for teams
- New-starter set-up and re-fits when people move desks
- Annual equipment check and adjustment refresher
- Repairs and spare parts managed through one contact
- Trade-in and refurbishment of old chairs with our group partner, with a diversion record for ESG reporting
- Volume pricing from 10 units, and rental or Ergonomics-as-a-Service