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Corporate programmes

Ergonomics SA

Call centres and BPO

Comfortable agents stay longer and handle more calls

Rapid workstation screening for whole floors, hot-desk friendly fit-outs and agent micro-training - priced per seat so it scales with your headcount.
Get a per-seat quoteShop call centres and bpo equipment
Contact-centre agents in supportive chairs while a physiotherapist measures screen distanceIllustrative

The problem

What we see in call centres and bpo

  • Neck, shoulder and wrist complaints from 8 to 10 hours of seated screen work
  • Hot-desking means no chair or screen ever fits the next agent
  • High absenteeism and agent attrition
  • Headset, screen height and glare issues across the floor
  • Client audits (offshore BPO clients) asking for health and safety evidence

The legal angle

Ergonomics Regulations, 2019 under the Occupational Health and Safety Act 85 of 1993; seated computer work and hot-desking shift patterns.

Free screening

Start with a 3-minute check

ROSA office scorerRapid Office Strain Assessment - chair, screen, phone, mouse and keyboard.→DSE workstation self-assessmentScreen your computer workstation set-up.→

Also: Book a floor screening

headsets in use at work (illustrative)Illustrative
Over-the-shoulder view of a woman typing with the screen centred at arm’s lengthIllustrative

Our method

Measure the person. Fit the task. Document every change.

Services

How we fix it

Indicative launch prices, excl. VAT, "from" prices - final quote after scoping.

Entry

Floor screening, 50 seats

from R9,750

Core

Site risk assessment + 200-seat screening + team-leader champions

from R64,500

Premium

Per-seat annual programme incl. ErgoHub app

from R420

Floor workstation screening (per seat, minimum 50 seats)from R195
Ergonomic risk assessment and report (per site)from R16,500
Agent micro-training: set up your hot desk in 2 minutes (per session up to 30)from R3,500
Team leader ergonomics champion training (up to 12)from R9,500
ErgoHub self-assessment app licence (per seat per month)from R15

Supply it

Recommended equipment

Shop the full range
Our group's office ergonomics work includes PRASA Metrorail (2019) and the Road Accident Fund, Cape Town (2020)
Per-seat pricing that scales from 50 to 5,000 agents
Screening data delivered as a dashboard, not a stack of paper

Questions we get asked

How long does screening take per agent?+

About 8 to 12 minutes per workstation, scheduled around call volumes.

Do agents need to leave the floor?+

No. Screening and micro-training happen at the desk or in short huddles.

Can you work with our current furniture?+

Yes. We adjust and re-use what works and only recommend replacements where the risk is high.

Do you cover night shifts?+

Yes, by arrangement.

Get a per-seat quote

Tell us about your team and we will come back within one working day.

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